MySAPS App: How to Submit an Anonymous Crime Stop Tip-Off

Quick Answer

The MySAPS Mobile App allows anyone in South Africa to submit confidential or anonymous crime tip-offs directly to the South African Police Service (SAPS) Crime Stop Call Centre. You can submit tip-offs using either the free MySAPS app on iOS and Android devices or by dialing the USSD string code *134*10111# on any mobile phone. Tip-offs are handled by dedicated agents, can include photo or video evidence, and generate a unique reference number for future updates and follow-ups.

Overview of the MySAPS Tip-Off Platform

The MySAPS application was developed to bridge the gap between citizens and law enforcement, offering a secure, discreet, and fast method to report criminal activities without fear of intimidation or reprisal. Since Crime Stop was established in 1992, the anonymity of informers has remained uncompromised. The mobile application modernizes this service by allowing users to send detailed descriptions, media evidence, and precise location details.

Primary Functions of the App

• Anonymous Tip-Offs: Report suspicious activities, drug trafficking, illegal firearms, wanted persons, or stolen property without disclosing personal details.
• SAPS Station & Facility Finder: Locate the nearest police station or specialized unit using built-in GPS coordinates and access operational contact numbers.
• People of Interest Directories: Browse official listings for missing persons, unknown victims, and wanted suspects.
• Specialized Support Services: Fast access to Gender-Based Violence (GBV) support channels, Vulnerability Services, and emergency notifications.
• Service Complaints: File official feedback regarding poor SAPS service delivery for internal investigation.

How to Submit a Crime Tip-Off via the MySAPS App

Submitting a tip-off takes only a few minutes and follows a simple, secure workflow:

Step 1: Download and Open the Application

Download the MySAPS application from the Apple App Store or Google Play Store. Registration is optional—you do not need to fill out the “My Profile” section to use the app.

Step 2: Select “Submit Tip-Off”

From the main menu dashboard, select the Tip-Off option.

Step 3: Choose Anonymity or Communication

You will be prompted to choose how you want to handle your identity:

• Remain Anonymous: No personal information or profile data is transmitted. Crime Stop agents will not know who you are and cannot contact you directly.
• Communicate: Your profile info (if filled in) is submitted securely. Crime Stop agents can send you follow-up questions via app notification, SMS, or email. Agents only see masked contact details (such as the last 4 digits of your phone number).

Step 4: Enter Crime Details & Attach Evidence

Provide comprehensive information regarding the incident or suspect:

• Category: Select the type of crime (e.g., drug possession, armed robbery, corruption).
• Location: Enter the physical address or landmark where the crime occurred.
• Details: Write a clear description of what happened, suspect appearance, vehicle registration numbers, or routine behavior.
• Media Uploads: Attach photo files or short video clips directly from your device gallery.

Step 5: Save Your Reference Number

Once submitted, the app generates a unique tracking number (e.g., REF00XXX/2026). Write down or screenshot this reference number, as it is required if you clear your app history or wish to check progress later.

Submitting Tip-Offs via USSD (*134*10111#)

If you do not own a smartphone or do not have mobile data available, you can still submit a tip-off using USSD technology available on all mobile networks in South Africa.

1. Dial *134*10111# from your mobile phone.
2. Follow the text-based menu prompts on your screen.
3. Select the relevant crime category and enter brief details about the location and incident.
4. Submit the report and note down the reference code provided on screen.

Anonymity vs. Two-Way Communication

Understanding the difference between anonymous reporting and two-way communication helps you decide which option fits your safety preferences:

Feature	Anonymous Reporting	“Communicate” Option
Identity Protection	Complete identity masking; no contact info sent	Profile info sent; protected under strict SAPS confidentiality
Agent Visibility	Agents see zero contact or personal data	Agents see masked details (e.g., ******2994 or a*****@gmail.com)
Follow-Up Questions	No direct follow-ups possible from agents	Agents can request additional info via SMS, email, or app
Status Checking	Manual phone follow-up required using Reference ID	Progress notifications sent directly to your device

What Happens After a Tip-Off is Submitted?

1. Receipt & Triage: All incoming submissions land at the national Crime Stop Call Centre.
2. Analysis & Verification: Trained analysts review the submitted evidence, cross-referencing information against active police databases and intelligence reports.
3. Escalation: Sufficiently detailed tip-offs are forwarded immediately to relevant specialized units (such as the Hawks, Narcotics, or local Detective Services) to open an official inquiry.
4. Linking to Case Files: If an active case already exists, the tip-off reference number is linked directly to the main docket to strengthen prosecution evidence.

Frequently Asked Questions (FAQs)

1. Is my identity completely protected when I choose to remain anonymous?

Yes. When you choose the anonymous option, no personal information, IP address, or contact details are sent to the Crime Stop Call Centre. SAPS Crime Stop has maintained an unbroken track record of protecting informer anonymity since 1992.

2. Do I need mobile data to submit a tip-off through the MySAPS app?

Yes, using the MySAPS smartphone application requires an active internet connection (mobile data or Wi-Fi) to transmit text descriptions and media files. If you do not have data, dial the USSD code *134*10111# or call Crime Stop on 08600 10111.

3. Why does the app request access to my gallery and location?

• Gallery Access: Required so you can select and attach photos or short video clips as evidence when submitting a tip-off.
• GPS Location: Used by the Station Finder feature to direct you to the nearest police station. You can disable location permissions in your phone settings if you prefer.

4. How can I track or update a tip-off I previously submitted?

You can update a tip-off by going to My History in the app, selecting your past submission, and choosing Add Additional Information. If you cleared your history, navigate to Submit Additional Information and enter your original full reference number (e.g., REF00XXX/2026). You can also call Crime Stop on 08600 10111 and quote your reference number.

5. What is the difference between “Submit Additional Information” and “Send Feedback”?

• Submit Additional Information: Adds new evidence, photos, or updates to an existing crime tip-off reference number.
• Send Feedback: Sends user recommendations or technical feedback regarding the app’s performance to the development team.

6. Can I report urgent or ongoing emergencies through the MySAPS app?

No. The MySAPS app tip-off system is designed for crime intelligence and investigation leads, not immediate life-threatening emergency response. For active crimes in progress or immediate emergencies, call 10111 directly or contact your local police station.

7. Who handles the tip-off data once it is submitted?

All tip-offs are received centrally by the SAPS Crime Stop Call Centre. Dedicated officers evaluate the intelligence and route verified information to the appropriate investigative unit or detective branch.