Report Fraud to SAPS

Direct Answer: How to Report This Crime or Open a Case

To report fraud to SAPS and open a fraud case South Africa, you must report the matter in person at a South African Police Service (SAPS) station. While you can report general crime information or submit anonymous tips online, formal criminal charges require a physical statement (affidavit) taken at the station.

If an active fraud or theft is currently taking place, or if your immediate physical safety is threatened, contact emergency police numbers

 immediately by dialing 10111. For non-emergencies, gather all supporting financial and communication records and proceed to your nearest police station

.

For broader context on navigating police services, see our parent guide on How to Report a Crime in South Africa

.

When to Call 10111 vs Visit a Police Station

Understanding whether to call emergency services or visit a branch depends on whether the crime is active or historical:

• Call 10111 immediately if: Suspects are currently present, a physical robbery or active scam confrontation is unfolding, or there is an urgent safety risk.
• Visit a SAPS Police Station if: You discovered fraudulent activity on your bank account, fell victim to an online scam, or need an official case opened to present to your bank or insurance company.

For a detailed breakdown of which route fits your situation, read our guide on Call 10111 or Go to Police Station

. You can also review Can I Open a Case at Any Police Station

 to confirm jurisdiction guidelines. Many victims also ask Can I Report a Crime Online South Africa

 — while you can submit anonymous tip-offs to SAPS Crime Stop

 or call 08600 10111, opening a formal fraud dossier requires an in-person affidavit.

What Information and Documents to Prepare

Requirements

Ensure all digital printouts (emails, WhatsApp messages, proof of payments) are clear and legible. Police officers will construct a formal sworn affidavit based on your chronological narrative.

Documents or details to prepare

Before going to open a case at SAPS

, gathering complete documentation speeds up the statement process:

1. South African Identity Document (ID) or valid passport.
2. Proof of Residence (utility bill or bank statement).
3. Bank Statements / Proof of Payment (POP): Official bank transaction histories showing fraudulent deductions or transfers.
4. Communication Records: Printed WhatsApp chats, emails, social media handles, telephone numbers, or website URLs used by the fraudster.
5. Entity Details: Full name, company registration, bank account details, or cell phone numbers associated with the fraudster (if known).
6. Related Case Context: If the fraud involves a stolen mobile device, review our guide on opening an open case for stolen phone to obtain ITC blacklist references.

Official source to verify

Verification of general reporting procedures can be found on the SAPS Official Report a Crime Portal

 and official contact channels via SAPS Contact Us

.

What Happens After You Report the Crime

1. Statement Taking: A SAPS officer will assist you in completing a detailed sworn affidavit detailing dates, times, financial amounts, and methods used by the perpetrator.
2. Opening the Case Docket: The officer inputs your affidavit and supporting documentation into the SAPS Crime Administration System.
3. Issuing a CAS Number: You will receive a unique Crime Administration System (CAS) reference number via SMS or written on your copy of the affidavit.
4. Allocation to Detective Services: The file is assigned to a branch detective or specialized commercial crime unit depending on the scale and nature of the fraud.

CAS Number, Detective Follow-Up and Case Progress

Your CAS number is critical for tracking case development:

• Banking & Legal Requirements: Your bank, fraud prevention unit (such as SABRIC), or insurance provider will require your official CAS number before processing reimbursement claims or indemnity reviews.
• Following Up with the Detective: Within a few business days, an investigating detective will be assigned to your case. Keep your CAS number ready whenever contacting your local station’s Detective Service division.
• Providing Further Evidence: If new transaction details, bank notices, or suspect details emerge, bring them to the investigating officer quoting your CAS number to update the investigation file.

Related Police Services and FAQs

Related police services

• Crime Stop (08600 10111): Anonymous tip-offs regarding active syndicate fraud or illegal financial operations (SAPS Crime Stop Portal).
• Commercial Crime Units: Specialized SAPS divisions dedicated to complex corporate, cyber, or high-value fraud cases.
• SABRIC (South African Banking Risk Information Centre): Coordinates banking fraud reporting alongside major financial institutions.

FAQs

How do I deal with report fraud to SAPS?

To report fraud to SAPS, visit your local police station with your ID, bank statements, proof of payment, and all communication records between you and the fraudster. Provide a full statement to the attending officer to receive a formal CAS number for bank and detective follow-ups.

Is reporting a crime free in South Africa?

Yes, opening a case or reporting a crime at any SAPS police station is completely free of charge. You should never pay a fee to lodge an affidavit or receive a CAS number.

When should I call 10111 instead of visiting a police station?

You should call 10111 immediately if an active crime is taking place, if a suspect is physically present, or if there is an imminent threat to life or safety. Historical fraud or online scam cases where immediate safety is not threatened should be reported in person at a station.

What is a SAPS CAS number?

A CAS (Crime Administration System) number is a unique reference code assigned to your registered police docket. It proves that a case has been officially opened and is required by banks, insurers, and detectives for tracking investigation progress.