How to Download and Use the MySAPS App

Quick Answer

The MySAPS App is the official, free mobile application provided by the South African Police Service (SAPS). You can download it directly from the Google Play Store (Android), Apple App Store (iOS), or Huawei AppGallery by searching for “My SAPS”. If you do not have a smartphone, you can access the same core service by dialing the USSD code *134*10111# from any feature phone in South Africa. The app allows you to submit anonymous crime tip-offs, locate police stations, check wanted/missing persons, and track service complaints.

What is the MySAPS App?

Launched by the South African Police Service in partnership with the State Information Technology Agency (SITA), MySAPS is a public safety application designed to build safer communities. It creates a direct, secure bridge between citizens and law enforcement.

Whether you witness a crime in progress, want to report drug activity anonymously, need contact details for your nearest police station, or want to check local crime statistics, MySAPS centralizes these critical policing services into a single digital platform.

How to Download the MySAPS App Step-by-Step

1. Download for Android Devices

1. Open the Google Play Store on your mobile phone.
2. Type “My SAPS” into the search bar.
3. Locate the official app developed by STATE INFORMATION TECHNOLOGY AGENCY / South African Police Service.
4. Tap Install.
5. Once installed, open the app and accept the terms and conditions to proceed.

2. Download for iPhone (iOS)

1. Open the Apple App Store on your iPhone.
2. Search for “My SAPS”.
3. Select the app and tap Get or the cloud download icon.
4. Authenticate using Face ID, Touch ID, or your Apple ID password.
5. Open the app upon installation and grant the necessary permissions.

3. Download for Huawei Devices

1. Open Huawei AppGallery.
2. Search for “My SAPS”.
3. Tap Install and wait for the download to complete.

4. Accessing MySAPS via USSD (Feature Phones)

If you do not own a smartphone or do not have internet access:

1. Open your phone’s dial pad.
2. Dial *134*10111#.
3. Follow the on-screen menu prompts to send an anonymous crime tip-off or access station information.

Key Features & Capabilities

Feature	Description
Anonymous Tip-Offs	Report criminal activity directly to the Crime Stop Call Centre without revealing your identity.
Station & Facility Finder	Uses GPS location services to locate the closest police station, complete with contact numbers and directions.
People of Interest	View official SAPS listings of wanted suspects, missing persons, and unidentified individuals.
Vulnerability Services	Direct support and reporting channels for Gender-Based Violence (GBV) and Family Violence, Child Protection and Sexual Offences (FCS).
Crime Statistics	Access official police recorded crime statistics to stay informed about local safety trends.
Service Complaints	Report poor police service or misconduct directly for internal investigation.

How to Submit an Anonymous Tip-Off

Submitting a tip-off via the MySAPS app is straightforward and designed to preserve your safety:

1. Open the App: Tap on the Tip-Off section on the home screen.
2. Choose Identity Setting: Select whether you want to submit Anonymously or choose to Communicate (allow SAPS agents to contact you for updates).
3. Select Category: Pick the appropriate crime category (e.g., drug dealing, illegal firearms, theft, violent crime).
4. Provide Details: Enter accurate information about the crime, including location, time, and descriptions of individuals or vehicles involved.
5. Attach Evidence (Optional): Upload photos, videos, or voice recordings from your device if available.
6. Submit: Click submit. You will receive a unique Reference Number (e.g., REF00XXX/2026). Keep this reference number safe to send updates or follow up later.

Frequently Asked Questions (FAQs)

1. Is the MySAPS app free to download and use?

Yes, the MySAPS app is completely free to download from all major app stores. While downloading the app requires mobile data or Wi-Fi, using the USSD code (*134*10111#) provides a low-barrier alternative for feature phone users.

2. Are my tip-offs completely anonymous?

Yes. If you choose the Anonymous option when submitting a tip-off, your personal details, phone number, and profile information will not be sent to the Crime Stop Call Centre or visible to any police officer.

3. Do I have to fill out “My Profile” to use the app?

No, completing the profile section is entirely optional. You can skip profile creation during setup and still access all core features, including station lookups and anonymous crime reporting.

4. Why does the app request permission to access my location, camera, and gallery?

• Location (GPS): Required to display the nearest police stations to your current position.
• Camera & Gallery: Required if you choose to attach photos or video clips as evidence when submitting a crime tip-off.
• Microphone: Required if you elect to record and attach a voice message to your report.

5. Can I update a tip-off after I have submitted it?

Yes. If you kept your unique reference number, you can open the app, go to My History (or select “Submit Additional Information”), enter your reference number, and send new information or evidence directly to the Crime Stop agents handling your report.

6. Can I use the MySAPS app in an active emergency?

While the app has quick-dial buttons, for immediate life-threatening emergencies requiring an urgent police response, you should dial 10111 directly or call Crime Stop on 08600 10111.

7. What should I do if the app fails to load police stations near me?

Ensure that Location Services / GPS is turned on in your smartphone’s system settings and that the MySAPS app has permission to access your device location. If location access is turned off, police stations will be displayed in alphabetical order rather than by distance.