Police Station

MySAPS App

MySAPS App: Official Guide, Features, & How to Use

Quick Answer: The MySAPS App is a free mobile application provided by the South African Police Service (SAPS) that allows citizens to anonymously report crime tip-offs, locate nearby police stations, view wanted or missing persons, and log service complaints directly from their smartphones. Users without smartphones or data can access the same service by dialing *134*10111# via USSD.

What is the MySAPS App?

The MySAPS App is an official digital initiative by the South African Police Service (SAPS) designed to foster community-centered policing across South Africa. Developed to make law enforcement services more accessible, the application empowers citizens to contribute to community safety directly from their mobile devices.

Whether you need to report suspicious activity in your area, find contact details for your local police station, or check alerts regarding wanted suspects, MySAPS serves as a direct, confidential connection between the public and the Crime Stop Call Centre.

Key Features & Capabilities

The application bundles several critical safety tools and emergency resources into a single user interface:

FeaturePrimary FunctionIdeal Use Case
Anonymous Tip-OffsSubmit detailed information, photos, video clips, or audio recordings to Crime Stop without sharing personal details.Reporting drug dealing, illegal firearms, stolen property, or illegal activities in your neighborhood.
Station & Facility FinderUses GPS location or manual search to display nearby police stations, phone numbers, and street addresses.Finding contact numbers for station commanders or locating the nearest SAPS office while traveling.
People of InterestDisplays official database records of missing persons, wanted suspects, and unidentified bodies.Assisting police with public leads on high-profile cases or missing persons.
Vulnerability & GBV ServicesDedicated resources for victims of Gender-Based Violence (GBV) and domestic abuse.Seeking confidential support, reporting domestic violence, or accessing victim empowerment centers.
Service ComplaintsLog reports regarding poor police service, station unresponsiveness, or officer misconduct.Escalating unresolved service issues to the SAPS Service Complaints Directorate for investigation.
Community NotificationsReceive real-time alerts regarding local protests, safety advisories, and urgent public warnings.Staying informed about public safety incidents in your immediate vicinity.

How to Download & Access MySAPS

The MySAPS platform is available across multiple digital channels to ensure broad accessibility for all South Africans:

1. Smartphone Application

The app is free to download on all major app stores:

2. Feature Phone / Non-Data Access (USSD)

If you do not have a smartphone or active mobile data, you can access the core MySAPS tip-off service by dialing the USSD code:

$$\mathbf{*134*10111\#}$$

This USSD service operates on basic mobile phones across all major mobile networks in South Africa.

Step-by-Step: How to Submit an Anonymous Tip-Off

Submitting a tip-off through the app takes less than two minutes and helps law enforcement investigate criminal activity without compromising your safety.

1.Open the MySAPS App:No login or profile required.

Launch the app on your mobile device. You can skip filling out the “My Profile” section during setup if you prefer total anonymity.

2.Select ‘Submit Tip-Off’:Choose your communication preference.

Tap the Tip-off icon. You will be prompted to choose between “Anonymous” or “Communicate”. Selecting “Anonymous” ensures no personal details are attached to your report.

3.Provide Incident Details:Include specific locations and observations.

Enter details about the crime or criminal activity. Specify the location, date, time, physical descriptions of suspects, and any vehicle registration numbers.

4.Attach Supporting Media:Optional photo, video, or voice clip.

If safe to do so, attach evidence from your photo gallery or record a voice note directly within the app.

5.Submit and Save Your Reference Number:Crucial for future updates.

Tap Submit. The system will generate a unique reference code (e.g., REF00XXX/2026). Write this reference number down to add extra information or track updates later under “My History”.

Frequently Asked Questions (FAQs)

1. Is the MySAPS App free to use?

Yes, the MySAPS app is completely free to download and use on Android, iOS, and Huawei devices. Additionally, reporting via the USSD code *134*10111# is accessible across South African mobile networks.

2. Are tip-offs submitted on MySAPS truly anonymous?

Yes. If you select the “Anonymous” option when submitting a tip-off, your personal profile, phone number, and identity are not attached to the submission. All tip-offs are routed directly to the SAPS Crime Stop Call Centre, where strict confidentiality protocols are enforced.

3. Should I use the MySAPS app for active emergency response?

No. The MySAPS app is intended for reporting crime tips, accessing information, and lodging administrative feedback. If you are experiencing an active emergency requiring immediate police dispatch, call the primary SAPS Emergency Call Line directly at 10111 or dial 112 from any cell phone.

4. Do I need to fill out the “My Profile” section when installing the app?

No, completing the “My Profile” section is entirely optional. You can skip this step during setup and still access all public features, station finders, and anonymous tip-off forms.

5. How do I add additional information to a tip-off I already submitted?

Open the MySAPS app, go to “My History”, select your previous report, and tap “Submit Additional Information”. If you cleared your app history, choose “Submit Additional Information” from the main menu and enter your unique reference number (e.g., REF00XXX/2026).

6. Why does the app request permission to access my location and media?